Legal

Privacy Policy

Last updated: 29 July 2026

1. Who we are

Livello ("we", "us", "our") is a Life Operating System app operated by MALO Group Limited. We are committed to protecting and respecting your privacy. This policy explains what personal data we collect, why we collect it, and how we use it.

2. What we collect

We collect the information you provide when joining the waitlist or creating an account, such as your name and email address. Once you use Livello, we also store the goals, reflections, habits, and other life-planning content you choose to add. We may collect basic technical data such as device type and usage analytics to keep the app running smoothly.

3. How we use your data

We use your data to provide and improve Livello — to send waitlist confirmations, daily nudges, and coaching content you have opted into, to personalise your experience, and to keep your life-planning records safe and accessible to you. We never sell your personal data.

4. Legal basis

We process your personal data on the basis of your consent, to perform the service you have requested, and to meet our legitimate interests in operating and improving the app.

5. Data sharing

We only share your data with trusted service providers who help us run Livello (for example hosting, email delivery, and analytics), and only where they are bound by confidentiality and data-protection obligations. We may disclose information where required by law.

6. Data retention

We keep your data for as long as your account is active or as needed to provide the service. Waitlist entries are kept until you ask us to remove them. You can request deletion of your data at any time.

7. Your rights

You have the right to access, correct, export, or delete your personal data, and to withdraw consent at any time. To exercise these rights, contact us using the details below.

8. Security

We use reasonable technical and organisational measures to protect your data, including access controls and encryption in transit. No system is perfectly secure, but we work continuously to safeguard your information.

9. International transfers

Your data may be processed by our service providers outside the UK/EEA. Where this happens, we ensure appropriate safeguards are in place to protect your data.

10. Children

Livello is not directed at children under 16, and we do not knowingly collect data from them. If you believe a child has provided us with data, please contact us so we can remove it.

11. Changes to this policy

We may update this policy from time to time. We will notify you of significant changes and the "last updated" date below will reflect the most recent version.

12. Contact us

If you have any questions about this policy or your data, please contact us at MALO Group Limited at hello@malogroup.co.uk.

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